Customer support
weekdays from 8-16
+358 50 311 2006

Our experienced customer support is available by phone +358 50 311 2006 and by email tuki@terakuu.fi. You can also call or email for any questions about our products or other inquiries. Calls are redirected to the first available support person. Note that SMS messages cannot be received to the support number.

Support is available on weekdays from 8am to 4pm, but in case of problems you can try to reach us outside office hours. We will respond when possible.

Contact us!

Customer support
weekdays from 8-16
+358 50 311 2006

Our experienced customer support is available by phone +358 50 311 2006 and by email tuki@terakuu.fi. You can also call or email for any questions about our products or other inquiries. Calls are redirected to the first available support person. Note that SMS messages cannot be received to the support number.

Support is available on weekdays from 8am to 4pm, but in case of problems you can try to reach us outside office hours. We will respond when possible.

Contact us!

Remote support

When calling TeraKuu support, you can prepare by downloading our remote support software to save time. Using this software you can allow the support to use your computer as if they were there – remember to close any applications and content that you don’t want the support to see.

Using the remote support is easy as you can follow the movements of the mouse while the support is guiding you. Using remote support is safe as you need to allow the remote control connection, so you are in control.

Using remote support is effortless as you’re only required to download and install this small and easy software and open the connection by the instructions given by our support. Oftentimes solving and fixing problems is faster with remote support.

Download remote support software